Terms & Conditions
Acceptance of the Terms
By accessing and using our platform, you ("User" or "you") agree to be bound by these Terms & Conditions (the "Agreement"). This Agreement sets out the terms and conditions that apply to your use of our services. Please read this Agreement carefully before registering for an account.
Eligibility Requirements
To register for an account with us, you must be at least 18 years old and meet the following eligibility requirements:
We may request proof of age to verify your eligibility. If we reasonably believe that you do not meet these criteria, we reserve the right to refuse registration and deny access to our services.
Minimum Age Requirements
You must be at least 18 years old to register for an account with us or use any of our services. We may require proof of age from users who appear to be under 25 years old.
Geographic Restrictions
We offer our services only in jurisdictions where online gaming is permitted and licensed by relevant authorities. You are responsible for ensuring that your access to our services complies with applicable laws and regulations in your jurisdiction.
Account Registration Rules
To register for an account, you must provide accurate and complete information, including your name, email address, phone number, date of birth, and residential address. We may request additional documentation or proof of identity before activating your account.
One-Account-Per-User Policies
You may only have one active account with us at any given time. If we detect multiple accounts registered under the same username, password, IP address, or other identifying features, we reserve the right to suspend or close all affected accounts and deny access to our services.
Identity Verification and KYC
We may request documentation to verify your identity, including proof of age, residency, and payment details. We use third-party verification providers for this purpose, which will handle personal data securely and in compliance with applicable laws. By providing us with such information, you authorize the processing of your data for purposes related to our services.
Account Accuracy Obligations
You are responsible for ensuring that all account information is accurate and up-to-date at all times. Failure to do so may result in suspension or closure of your account without prior notice.
Account Security Responsibilities
You are entirely responsible for maintaining the security and confidentiality of your login credentials, including usernames, passwords, PINs, and any other authentication methods used with our services.
Login Credentials and Password Protection
You must keep your login credentials confidential at all times. You agree to immediately notify us if you suspect unauthorized access or loss of account information. We are not liable for losses resulting from breach of this duty.
Restricted Behaviour and Prohibited Activities
We prohibit certain behaviors that may compromise our services, including but not limited to:
You agree to refrain from these practices when using our services.
Bonus and Promotion Rules
Our bonus terms are outlined in detail on our website. In summary, bonuses may be subject to specific wager requirements before withdrawal and/or expiration dates after which they become voidable at any time without prior notice.
By claiming a bonus or participating in promotions, you acknowledge that we reserve the right to modify or cancel such offers or programs at any time.
Wagering and Gameplay Conditions
You are responsible for following all applicable rules and wager requirements when playing games on our platform. Our services may be unavailable due to scheduled downtime, maintenance, or other technical issues.
Bonus Abuse Prevention
We monitor accounts that may attempt bonus abuse, including but not limited to excessive gaming activity, use of software designed to gain unfair advantage (including auto-play tools), attempts to receive duplicate payouts, and any behavior perceived as exploitation of our services. Failure to comply with these terms may result in the suspension or closure of your account.
Deposits and Withdrawals
We offer various payment options for deposits and withdrawals on our platform. We reserve the right to suspend or deny access to certain methods if necessary due to regulatory restrictions, anti-money laundering requirements, or security concerns.
By making a deposit or withdrawal with us, you confirm that you are aware of all applicable fees associated with such transactions (including exchange rate conversions) and agree to abide by these terms.
Verification Before Withdrawals
Before processing withdrawals, we may request additional information from users suspected to be under 25 years old, in compliance with relevant regulations. We reserve the right to verify or audit your account activity at any time without prior notice.
Processing and Review Procedures
All payments will be processed on a best-effort basis within our control but shall not be subject to dispute if performed accurately according to applicable rules and guidelines of our payment processors and regulatory standards governing online gaming transactions.
We reserve the right, in compliance with regulations or security reasons related to your access account history to correct discrepancies which may result from an internal assessment audit as needed during regular review sessions based on provided evidence and feedback system users submit within the relevant timelines prior due diligence has been properly executed under such notice circumstances.
Responsible Gambling Expectations
We offer tools to enable you to monitor, limit or exclude your use of our services should concerns arise about excessive gaming activity. For more information please refer to "Help & FAQs" section on this website.
By registering for an account and agreeing to these Terms and Conditions, you confirm that gambling is not causing harm to yourself or others.
Self-Exclusion and Account Restrictions
We allow users the option of self-excluding themselves from gaming activities (exposure settings and other mechanisms may be put in place including maximum monetary spend amount).
To self-exclude: Contact our Support Team with your request stating you would like to exclude yourself. Self exclusion is processed 24/7, excluding Sundays.
Game Fairness and RNG Systems
All games provided on this platform are fair and independently audited by third-party certification providers (GLI - Global Markets). These games operate using a Random Number Generator ("RNG") algorithm for which an external independent review process has been implemented.
We ensure compliance with applicable regulatory standards related to the provision of online gaming services, particularly with respect to fairness, transparency and data protection principles.
Technical Interruptions or Voided Gameplay
In cases where access is disrupted due to unforeseen circumstances like technical errors that disrupt user experience (which could be categorized such as system crash during gameplay), any pending game results are voidable for the duration of interruption.
We accept no liability for losses resulting from failure to connect, disruptions in data transmission speed between servers or otherwise which would reasonably prevent a customer achieving desired gaming outcome.
Suspension or Closure of Accounts
We may suspend or close your account at our discretion if:
In such cases, we reserve the right to deny access to future bonuses and promotions.
Intellectual Property and Platform Ownership
All content, graphics, images and other materials on our platform are owned by us or licensed under license agreements. You agree that you have no claim over these rights and shall comply with all applicable laws regarding intellectual property.
Our services may be subject to external licensing requirements where required for specific jurisdictions which includes some country level restrictions.
Limitation of Liability
We do not assume any liability for losses incurred by users due to failure or unavailability of our platform, or resulting from reliance on information provided in these Terms and Conditions. You agree that your sole recourse is against the relevant third-party service providers (if applicable).
Where permitted under law we also do not provide a satisfaction guarantee.
Modification of Terms
We may update these Terms & Conditions at any time without prior notice. Your continued use of our services signifies acceptance of revised terms, unless otherwise stated in writing by us.
Please review this Agreement regularly for changes and to ensure you are informed about the rules governing your access and usage of our platform.
Contact or Support Guidance
We offer support through various channels:
Our customer service team will assist you with any questions or concerns regarding these Terms & Conditions.
Applicable Licensing or Regulatory Oversight
We are subject to licensing requirements and applicable regulations by governing bodies (eg UKGC) who govern online gaming activities in various jurisdictions around the world.
These terms should not be regarded as an invitation to gamble.
